With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins, but while retailers may fear disenfranchising customers by increasing returns costs, many consumers are more inclined now to seek out sustainable products and businesses embracing the circular economy.

In response, retailers can combine highly efficient fulfilment and returns processes with effective ethical positioning to radically reduce costs, while also boosting customer perception.

Read the full interview on Innovation in Textiles