At ITMA Asia + CITME 2025 in Singapore this week, Karl Mayer is unveiling the latest innovations in its Care Solutions portfolio, expanding its comprehensive customer support with new digital features that enhance accessibility, efficiency, and service quality. The company’s philosophy – We Warp. We Knit. We Care. – underscores its commitment to supporting customers across every stage of their journey, from training and technical consultation to rapid after-sales assistance.

The presentation at Stand A301, Hall 5 focuses on updates to the Customer Portal and Webshop Spare Parts, both of which have been upgraded to simplify and streamline customer interaction. “Our developments are guided by a desire to make our solutions more intuitive and user-friendly,” said Tetsuji Yasumura, Global Manager Care Solutions for Karl Mayer’s Warp Knitting Business Unit.

The Customer Portal acts as a central hub, giving users seamless access to after-sales services, spare parts, and digital support tools. These functions operate securely within the customer’s internal company network, without reliance on external cloud systems. Using the latest k.ey device – provided free of charge – customers can access a suite of digital services including Remote Support flat, which enables online diagnosis and maintenance to minimise machine downtime, and a comprehensive dashboard for monitoring machine performance. The portal also offers Core Lite, a streamlined software for digital patterning.

Connectivity remains a key focus: users can link their machines to internal systems through an application programming interface (API), allowing integration with existing dashboards or enterprise resource planning (ERP) systems. This flexibility ensures a future-ready approach to digital manufacturing management.

Meanwhile, the upgraded Webshop Spare Parts enhances ordering efficiency with features such as the “Offer to order” and “Convert offer to order” buttons, enabling customers to instantly convert quotations into orders, modify quantities, and merge multiple offers directly from their account - eliminating delays and manual communication.

Visitors to ITMA Asia + CITME 2025 can explore these developments first-hand within the Care Solutions area of Karl Mayer’s booth, where live demonstrations will highlight the company’s latest advances in customer service and digital interaction. “We look forward to engaging directly with our customers and learning from their experiences,” added Yasumura.

www.karlmayer.com