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17th March 2009, Monchengladbach

Monforts to highlight spare parts service at ITM, Istanbul

 

With more than 400 units installed in Turkey, A.Monforts Textilmaschinen will be highlighting its parts marketing with particular emphasis on modernisation and upgrading kits for lower energy consumption as well as heat recovery, at ITM Istanbul, on Booth A 212 in Hall 2.

The life of a Monforts range remains a key advantage for customers, the company says. The hardware and software update service ensures that the ranges remain profitable and competitive even after many years of service. New findings are made available for the benefit of earlier generation Monforts ranges for which refurbishment and refit kits are offered for increased productivity, reduced power consumption or adaptation to new market trends at attractive fixed prices.      

Monforts will also be promoting its internet based service portal ‘online assistance’ offering an even more advanced replacement of its earlier telephone modem package. Using secure internet links with the latest software reverse proxy technology, together with the installation of a web cam and headphones, allows a real two-way conversation through secure firewalls between the operator and the Monforts engineer.

This allows the operator to go to the part of the machine experiencing the problem allowing on-site diagnosis and dialogue. Direct access to Monforts on-line internet system offers the advantage of same time zones for the Service Manager ensuring faster response times. New software updates can be easily downloaded.

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